Política de reembolso

Return / Refund Policy

At Lexor Miami, we stand behind every product we sell. All sunglasses, watches, and perfumes are 100% authentic and backed by our money-back guarantee. Your satisfaction is our top priority.

🛍️ Returns
We want you to love your purchase. If for any reason you're not satisfied, you may return any unopened and unused merchandise in its original condition and packaging within 30 days of delivery for a full refund (excluding shipping and gift-wrapping charges).

✅ Please contact us first at Info@LexorMiami.com to request an RA (Return Authorization).
Once approved, we’ll provide you with a prepaid return shipping label—at no cost to you.

  • Include your packing slip or proof of purchase in the return package.

  • Returns without RA may be delayed or not accepted.

  • Shipping charges are non-refundable unless the return is due to an error on our part.

📦 Return Address:
Lexor Miami
2371 NW 20th St
Miami, FL 33142
United States

🔁 Exchanges & Defective Items
If your order arrives damaged, defective, or incorrect, we’ll make it right. You may choose:

  • A full refund to your original payment method, or

  • A replacement of the same item (if in stock)

Please email us at Info@LexorMiami.com before sending anything back.

🎁 Gifts & Gift With Purchase

  • If the item was marked as a gift and shipped directly to you, we’ll issue a gift credit upon return.

  • If the item wasn’t marked as a gift, or the order was shipped to the buyer, the refund will go to the original purchaser.

  • Gift with Purchase must also be returned in original condition to qualify for a full refund.

💳 Refund Processing
Once we receive and inspect your return, you’ll be notified via email. If approved:

  • Your refund will be processed to your original payment method.

  • Refunds typically appear within a few business days, depending on your bank or credit card provider.

If you have any concerns or need help tracking your refund, feel free to contact us at Info@LexorMiami.com.

❓ Haven’t Received Your Refund?

  1. Check your bank account and credit card statement.

  2. Contact your credit card company—it may take time before your refund is posted.

  3. Still waiting? Contact us at Info@LexorMiami.com and we’ll help.

❌ Non-Returnable Items

  • Testers (if purchased) are non-returnable.

  • Products Purchased from Outlet are non-returnable

  • We are not responsible for unclaimed, undelivered, or lost packages unless due to our error.

🚚 Shipping Your Return

  • For approved returns, we will provide a prepaid return shipping label.

  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, especially if you are returning without using our prepaid label.

🚫 Order Cancellations
We understand things happen. If you need to cancel your order, please contact us as soon as possible at Info@LexorMiami.com. We'll do our best to cancel and refund your order before it ships—no cancellation fee.